Across Mountains and Seas, Committed Service | Malaysia After-Sales Follow-up Documentary

At the end of August, our team traveled to Malaysia to conduct a customer-centric in-depth follow-up visit. This was not only a practice of service but also a heartfelt communication with our customers.

 

In-depth Follow-up: Strengthening Long-term Partnerships

We first visited several long-term quality customers and conducted on-site inspections at project construction sites. On site, our team carefully checked the operation status of the conductor rails and conducted a comprehensive evaluation of installation standards, usage, and maintenance. Through in-depth communication with customers, we collected a lot of valuable first-hand usage feedback, which will serve as an important basis for our product optimization and upgrades.

 

Technical Exchange: Knowledge Sharing for Improvement

We brought the latest product knowledge and technical materials to our customers. Through on-site explanations and practical demonstrations, we helped customers better understand product features and maintenance points. At the same time, we also humbly listened to customers' usage experiences in local special environments. These valuable first-hand materials will provide important references for our product optimization.

 

New Opportunities: Joining Hands with Mr. Magesh to Expand the Market

One of the important gains of this trip was the meeting with our new partner, Mr. Magesh. Mr. Magesh highly praised the quality and performance of our products and expressed a strong willingness to cooperate, hoping to jointly develop the Malaysian market. Both parties conducted in-depth discussions on market planning, channel construction, and after-sales service, and initially reached a strategic cooperation intention. This laid a solid foundation for us to further expand our market share in Malaysia.

 

Industry Insights: Visiting the Construction Machinery Exhibition

During the period, we visited the Malaysia International Construction Machinery Exhibition to gain an in-depth understanding of the latest industry development trends and technological innovation directions. The advanced technologies and equipment displayed at the exhibition provided valuable references for our product upgrades and market strategies.